Customer Success Stories
Empolis Content Express® generates Customer Product Experiences
The optimal reuse of texts and media for different output purposes and efficient translation management results in tailor-made integrated operating manuals that are precisely tailored to the vehicle configuration on the on-board display. In this way, the driver gets the right answer to his question step by step and with the utmost precision.
Standardizing Expert Knowledge While Utilizing It with Consistent Quality. Porsche Service continually expands its premium offering to ensure for the brand’s exclusivity, as well as to maintain long-term customer satisfaction and loyalty, even after purchasing the car and for the unique everyday driving experience.
“Now we have the “Amazon-feeling"! Our users no lon-ger have to search around in manuals and look through hundreds of pages, but find the required information immediately. The expense has been worthwhile!” Berthold Strucken, Bosch Rexroth AG.
Success story available here
Customer Product Experience
One platform for all Use Cases
Products that Accompany Users Along their Journey
Make your products digital in all areas of life and accompany customers before, during and after the use of product. Create a customer product experience according to digital needs and realize in-product support, marketing and sale.
Configurators that customers and manufacturers love
Customers expect solutions to their problems. At the same time, manufacturers need configurators and selectors that can be fed with central product data – without reprogramming at great expense every time a change is made.
Valid recommendations even for complex products
Digitize relevant knowledge and propose the optimal product in every situation. With the Knowledge Graph, you can understand your customer’s situation and their plans and generate product recommendations that go far beyond suitable accessories.
Assist your customers anytime and anywhere
Anticipate what might be helpful for your customers, provide information that they are looking for in every situation and accompany users before, during and after the use of product.
Out of the dusty archives into displays
Provide users with the right information at the right time without additional efforts and thus achieve the optimum for your company and your customers. The source for all this information remains the technical editorial team.
Products that explain themselves to customers
Steph ahead from supplementing your manuals with PDFs to devices and machines, that inform users through the product itself. The underlying knowledge graphs know about the structure of your products, about all the features they can have and about all variants in which they can appear – making it the perfect guide for editors.
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