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THE POWERFUL COMBINATION OF INDUSTRY KNOWLEDGE AND AI

Turn your customers into true fans with perfect Customer Product Experience​

Empolis Content Express® is the information platform for all customer touchpoints with the product – users always receive the most useful information for their situation, both before and after the purchase. Everything comes from a single source of truth, the digital information twin – minimizing the effort required to maintain product data and editorial content.​

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Holistic Solution

Boost your entire Business

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Lead your Digital Transformation

  • Create new business models and processes that offer completely new digital customer experiences.
  • Create tomorrow’s solutions today – that’s what makes Empolis Content Express® so valuable to you.
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Start your CX in Product Management

  • Meet customer needs and deliver revenue-generating products.
  • Empolis Content Express® offers a single source of truth in product information.
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Transform your Documentation

  • Realize smart documentation through intelligent information and thereby enable smart Products.
  • Accelerate content creation, reuse and simplify your documentation.

Customer Success Stories

Empolis Content Express® generates Customer Product Experiences

  • BMW Logo

    BMW

    The optimal reuse of texts and media for different output purposes and efficient translation management results in tailor-made integrated operating manuals that are precisely tailored to the vehicle configuration on the on-board display. In this way, the driver gets the right answer to his question step by step and with the utmost precision.

  • Porsche Logo

    Porsche

    Standardizing Expert Knowledge While Utilizing It with Consistent Quality. Porsche Service continually expands its premium offering to ensure for the brand’s exclusivity, as well as to maintain long-term customer satisfaction and loyalty, even after purchasing the car and for the unique everyday driving experience.

  • Würth Logo

    Würth

    With the Empolis solution, Würth’s construction site project management can increase its sales performance by approximately 10 percent annually – without additional staff.

    Success story available here

  • Logo Bosch Rexroth

    Bosch Rexroth

    “Now we have the “Amazon-feeling"! Our users no lon-ger have to search around in manuals and look through hundreds of pages, but find the required information immediately. The expense has been worthwhile!” Berthold Strucken, Bosch Rexroth AG.

    Success story available here

Empolis Content Express®

Providing customer with just the right information

Gain a better understanding about the relevance of intelligent product information for the perfect customer experience. In addition, learn about potential of digital information twins and how Empolis Content Express® realizes them from two experts.

WATCH NOW

Customer Product Experience

One platform for all Use Cases

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    Smart Products

    Products that Accompany Users Along their Journey

    Make your products digital in all areas of life and accompany customers before, during and after the use of product. Create a customer product experience according to digital needs and realize in-product support, marketing and sale.

    Details
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    Product Configurators

    Configurators that customers and manufacturers love

    Customers expect solutions to their problems. At the same time, manufacturers need configurators and selectors that can be fed with central product data – without reprogramming at great expense every time a change is made.

    Details
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    Product Recommendation

    Valid recommendations even for complex products

    Digitize relevant knowledge and propose the optimal product in every situation. With the Knowledge Graph, you can understand your customer’s situation and their plans and generate product recommendations that go far beyond suitable accessories.

    Details
  4. Icon showing a computer screen with customer support and an email icon.

    Customer Assistance

    Assist your customers anytime and anywhere

    Anticipate what might be helpful for your customers, provide information that they are looking for in every situation and accompany users before, during and after the use of product.

    Details
  5. Icon showing a yellow laptop with a pencil and a liner in front of it

    Technical Documentation

    Out of the dusty archives into displays

    Provide users with the right information at the right time without additional efforts and thus achieve the optimum for your company and your customers. The source for all this information remains the technical editorial team.

    Details
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    Interactive Manuals

    Products that explain themselves to customers

    Steph ahead from supplementing your manuals with PDFs to devices and machines, that inform users through the product itself. The underlying knowledge graphs know about the structure of your products, about all the features they can have and about all variants in which they can appear – making it the perfect guide for editors.

    Details
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You are interested?

Contact us and learn more about our products and services!

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    Empolis Information Management GmbH
    Europaallee 10
    67657 Kaiserslautern
    Germany

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    Solutions

    • Product Catalogs
    • Product Configurators
    • Product Recommendation
    • Customer Assistance
    • Smart Products
    • Individualized Product Information
    • Interactive Manuals
    • Technical Documentation/Intelligent Information

    Features

    • Component Content Management
    • Knowledge Graph
    • Content Delivery
    • Metadata Hub
    • Product Knowledge

    Legal Information

    • Terms & Conditions
    • Legal Disclosure
    • Privacy Policy

    Empolis is:


    Trusted Cloud Partner des BMWi (Federal Ministry of Economics and Energy)
    Microsoft Partner: Gold Data Platform
    AWS Advanced Technology Partner
    Certified according to:
    - ISO 27001:2017
    - ISO 9001:2015
    - ISO 14001:2015
    - ISO 27018:2017
    Software security certified by datenschutz cert GmbH

    © 2023 Empolis Gruppe – DECIDE. RIGHT. NOW.

    By Empolis
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