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Digitalisierung erfolgreich gestalten

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CUSTOMER ASSISTANCE

Anytime and Anywhere

Nowadays, the complexity of new products, technologies, and features overwhelms traditional communication channels and customers. In many cases, customers are not even aware of new product features and innovations – often due to a lack of information and assistance. With Empolis Content Express®, companies can seize the opportunity to make their products more digital in all areas of life and support customers before, during, and after using the products.

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Situational, Predictive, Educating

With Empolis Content Express®, companies can take advantage of all sorts of opportunities to turn customers into true fans: anticipating what might be helpful for them; providing the right information in every situation; or even training customers whenever they ask for additional insights.

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Omni-channel

If, for example, a sensor recognizes that your product can be used more efficiently, Empolis Content Express® not only generates the right recommendations to avoid incorrect operation, but also actively encourages the use of previously untapped product properties.

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Predictive Recommendations

If e.g. a sensor recognizes, that your product can be used more efficiently: the right recommendations are generated to avoid incorrect operation on the one hand, and actively encourage the use of previously unused product properties on the other hand.

Sales Contact Tobias Janka Profil Picture

TOBIAS JANKA

EMPOLIS CONTENT EXPRESS®

DO YOU HAVE ANY QUESTIONS?

Feel free to contact me directly.

E-Mail: tobias.janka@empolis.com
Tele: +49 173 214 3140

ARRANGE YOUR FIRST MEETING

A website by

Empolis Information Management GmbH
Europaallee 10
67657 Kaiserslautern
Germany

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Solutions

  • Product Catalogs
  • Product Configurators
  • Product Recommendation
  • Customer Assistance
  • Smart Products
  • Individualized Product Information
  • Interactive Manuals
  • Technical Documentation/Intelligent Information

Features

  • Component Content Management
  • Knowledge Graph
  • Content Delivery
  • Metadata Hub
  • Product Knowledge

Legal Information

  • Terms & Conditions
  • Legal Disclosure
  • Privacy Policy

Empolis is:

Trusted Cloud Partner des BMWi (Federal Ministry of Economics and Energy)
Microsoft Partner: Gold Data Platform
AWS Advanced Technology Partner
Certified according to:
- ISO 27001:2017
- ISO 9001:2015
- ISO 14001:2015
- ISO 27018:2017
Software security certified by datenschutz cert GmbH

© 2023 Empolis Gruppe – DECIDE. RIGHT. NOW.

By Empolis
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