CUSTOMER ASSISTANCE
Anytime and Anywhere
Nowadays, the complexity of new products, technologies, and features overwhelms traditional communication channels and customers. In many cases, customers are not even aware of new product features and innovations – often due to a lack of information and assistance. With Empolis Content Express®, companies can seize the opportunity to make their products more digital in all areas of life and support customers before, during, and after using the products.
Situational, Predictive, Educating
With Empolis Content Express®, companies can take advantage of all sorts of opportunities to turn customers into true fans: anticipating what might be helpful for them; providing the right information in every situation; or even training customers whenever they ask for additional insights.
Omni-channel
If, for example, a sensor recognizes that your product can be used more efficiently, Empolis Content Express® not only generates the right recommendations to avoid incorrect operation, but also actively encourages the use of previously untapped product properties.
Predictive Recommendations
If e.g. a sensor recognizes, that your product can be used more efficiently: the right recommendations are generated to avoid incorrect operation on the one hand, and actively encourage the use of previously unused product properties on the other hand.
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